1. Processing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team. We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website.
If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 48 hours after the delivery is executed. Once we receive the returned item, we will process your new order.
Please allow 3-7 days post the date of return request for your exchange to be processed.
2. In the unlikely event that your goods arrives damaged, you should email us a photo of the damaged product with the Shipping BarCode within 48 hours of receiving your order.
3. Not all products are eligible for returns. In order to maintain fairness to our customers, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
4. The Gramlite Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
5. Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Gramlite account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
6. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Gramlite Care team at [email protected].
7. All returns are subject to the discretion of Gramlite. But we’re a friendly bunch 
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.
Send returns to this address : Please, contact our customer support.
Cancellation Policy
Cancellation requests will be accepted strictly within 24 hours of placing the order only.
For any other questions or clarifications, please reach out to the Gramlite Care team at contact us.