Common purchase queries answered
Orders and Shipping
On complete payment process and clear order it takes 8-10 days to reach destination, since this is a 3rd party service we take all care to ensure early and safe delivery however this is still based on the performance of the 3rd party services
Open the website www.gramlite.com and tab on signup then follow the procedure.
By clicking edit on Profile button.
We shall provide you with AWB Number provided by the courier company where you can track your shipment
No. We do not shave any card or bank details. all process will be done by the Bank itself.
Overall GST will be charged.
We ship globally however for international customers please write into [email protected]
Yes, you can.
If you need to swap an item
Returns and Exchanges
We offer Return and Exchange only in following cases:
- Dead on Arrival: DOA: if you find product non functional / damaged you can return the product and get 100% money back or replacement of the product
- Exchange: Only in case of faulty product / damaged product / wrongly shipped product in 1st 5 days after arrival of the product
In both the scenarios please write into [email protected] with Invoice copy and Product Image
Wrong item picture with order number and details should be sent to the official email and number.
We have a dedicated helpdesk at [email protected] in case the problem needs intervention we shall contact you on your given number
Share the video of Damaged product on what’sapp with order copy.
kindly mail us at [email protected]
We have a dedicated helpdesk at [email protected] 0r
Contact: +91 7703943756, in case the problem needs intervention we shall contact you on your given number .
In your order you will get an call option where you can the details shared or you can call on our helpline for assistant. Contact: +91 7703943756
Yes you will get a one time option.