Common queries answered
Frequently asked Questions
On complete payment process and clear order it takes 8-10 days to reach destination, since this is a 3rd party service we take all care to ensure early and safe delivery however this is still based on the performance of the 3rd party services
We offer Return and Exchange only in following cases:
- Dead on Arrival: DOA: if you find product non functional / damaged you can return the product and get 100% money back or replacement of the product
- Exchange: Only in case of faulty product / damaged product / wrongly shipped product in 1st 5 days after arrival of the product
In both the scenarios please write into [email protected] with Invoice copy and Product Image
We shall provide you with AWB Number provided by the courier company where you can track your shipment.
Please, Login to your account: go to your order / profile and make necessary changes
Please inform us at [email protected] and we shall do the amendments or you can edit by self in your profile.
or Contact: +91 7703943756
We have a dedicated helpdesk at [email protected] in case the problem needs intervention we shall contact you on your given number
We ship globally however for international customers please write into [email protected]
Still need help?
Get in touch with us
Gramlite Rural Solutions
(Division of Aarnova Technologies Pvt Ltd)
Aarnova Technologies Pvt Ltd.
Building No-383/312, Village Khandsa
Gurugram-122001,Haryana.
Phone: +91 7703943756
Email: [email protected]